1 reviews | Active since Feb 2023
From Great, TO WORST SERVICE EVER!
Your Branch Consolidation approach might be saving you money, but leaving you with ALOT of Unhappy Customers!
I've been banking with Standard Bank for over to 10 years, both Business and Personal. and it had always been absolute joy banking with Standard Bank. Now it feels like a complete nightmare. I am Prestige Account Banker and i am 47th in line to talk to a Private Banker, 47Th IN LINE FOR PRIVATE BANKING ASSISTANCE??? once the Agent answers, he says Hello then we got disconnected after holding for close to 30 mins.
With my Business accounts I literally have to BEG my business banker for a response or at least an acknowledgement of my email. Otherwise your request will go in the trash.
From Great, TO WORST SERVICE EVER!
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
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This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Our Business Banking team advised they have reached out to you and matter has been sorted .
Please confirm the convenient time we may contact you to assist with your personal account.
Eagerly awaiting your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our Business Banking team advised they have reached out to you and matter has been sorted .
Please confirm the convenient time we may contact you to assist with your personal account.
Eagerly awaiting your response.
Kindest regards
Standard Bank Hello Peter Team
***