From a bad experience to a Memorable one

Dear Standard Bank Before I write this review, I want to let you know that I had an extremely terrible Flu and was having my daughters 16th Birthday party on Sunday the 17th August 2017 so you can imagine how I stressed I felt with so much to do and not feeling well.

I went into your Standard Bank Windermere Branch in Durban on 16th August 2017. I just received a new card a few days before and for some reason the card would not work.

I went into the bank and a young man by the name of Neekesh Sharma was walking past and stopped me to ask me if I had been helped and If he could assist. I explained my circumstance and what happened and he could tell that I was not well and insisted I come to his desk so we can have this resolved .

He looked at his system and checked all was in order, RICA etc. So he advised me that he sorted a status on system which should allow my card to work. He went with me to the ATM and, Guess what, it did not work. We went back to his desk and advised me that this could update within 24 hrs, knowing that I may need funds next day I was concerned.

He provided me with his Cellphone number which i believe is not the norm and asked me to call him on Sunday if it didn't work and he would arrange with another branch to assist me on the Sunday as he was not at work on the Sunday We agreed that if he didn't receive a call that all was I was able to make my withdrawals on Sunday so I didn't call him.

This morning at 8:15 am I received a phone call from him, Firstly He checked on whether the party was OK and if I was feeling any better . He told me that he noticed I was able to withdraw but was just checking if all was OK . The fact that he had no need to call me as he saw that I was able to draw money and did was remarkable HE STILL CALLED, This will be something that i will carry with me when I speak of Standard Bank.

His willingness to assist, understanding of me as a customer and the way he conducts himself is a really amazing.

We need more like him around

Thank you Neekesh Sharma and Standard Bank.