From 04 December 2023 to 10 January 2024 I am still running after this useless bank to remove a *****ulent credit enquiry they did without my consent, all I keep getting is useless generic replies

On 04 December 2023 I wrote a review upon noticing a *****ulent credit enquiry from Standard Bank. I had not authorized any credit enquiry, neither did I apply for credit or any form of Finance. Despite having raised this matter on 04 December, to date (10 January 2024) nothing has been done to remove the *****ulent enquiry. I did not even get a proper explanation of why the credit was conducted and who authorized it. All I have gotten until today is useless generic replies saying ''the matter is being treated as a priority and our team is ensuring that it is resolved timeously''. The service requests and complaints were closed in December claiming that my matter was resolved and this was not true. I cannot even close my bank accounts with this useless bank before they remove the *****ulent enquiry they made without my consent,. My life is literally on hold while they continue to waste my time