mN
mandi N

1 reviews | Active since Sept 2015

03 Sept 2015, 11:03

FREEZING OF ALL ACCOUNTS

I received an SMS yesterday 2 Sept 2015, informing me that all my accounts had been frozen because they are not FICA compliant. I did not receive ANY prior notification from Standard Bank informing me or giving me due time in which to rectify this issue. They just froze everything without prior notification. I can not get to the bank and can not use any of my cards. DISGUSTING service from standard bank. I called the resolution center and was promised a manager would call me back, but she has not called. I asked for a reference number, Shireesha (who I spoke to) said her manager would give me reference number when she called me back which she has not done.<br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply04 Sept 2015, 11:45
Official
Hello Mandinel,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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