mN
mandi N
1 reviews | Active since Sept 2015
03 Sept 2015, 11:03
FREEZING OF ALL ACCOUNTS
I received an SMS yesterday 2 Sept 2015, informing me that all my accounts had been frozen because they are not FICA compliant. I did not receive ANY prior notification from Standard Bank informing me or giving me due time in which to rectify this issue. They just froze everything without prior notification. I can not get to the bank and can not use any of my cards. DISGUSTING service from standard bank. I called the resolution center and was promised a manager would call me back, but she has not called. I asked for a reference number, Shireesha (who I spoke to) said her manager would give me reference number when she called me back which she has not done.<br> <br>
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Replies (1)Standard Bank's replyOfficial
04 Sept 2015, 11:45Hello Mandinel,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply04 Sept 2015, 11:45
Official
Hello Mandinel,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
