Freezing of Accounts with no notification

This morning I noticed on my internet banking app that my cheque, savings and revolving credit accounts were unavailable to transact with, but the home loan and credit card accounts were available. I called the call centre, and was informed that I was not FICA compliant, when asked about the credit card and home loan the consultant said that they were compliant. I proceeded to loose my temper at this point. The Only thing the consultant would say is that they would reinstate my accounts but I would still have to go in to a branch and complete the Fica requirements. She could not answer as to why some of my accounts were compliant and others were not. She also indicated that the Fica must be done every 2 years!!! Very confused by this one as I have had my bond account for 11 years now and I have only ever done Fica once for that Account. <br> <br> I am severely disappointed and frustrated at this turn of events and am seriously considering closing my accounts on the back of this absolutely unacceptable freezing of my accounts.