KN
Khanyisa N
1 reviews | Active since Jun 2010
14 Dec 2015, 19:37
Freezing of Account
I phoned the Standard Bank contact centre on the 8th of December to inform them that I would be travelling to Thailand on 12th to 20th of December 2015 and that I would be using all my cards there including my ATM card, cheque card and credit card. I was told everything was fine. I spoke to Sizakele and the reference number for the call was ***. I withdrew some cash in Thailand on the 13th of December. When I tried again today (on the 14th) I could not withdraw any cash (I suspect now my account is frozen). I am now stuck in a foreign country with no cash even though I informed Standard Bank on time about my travel. Can you please sort this out urgently.
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Standard Bank's replyOfficial
15 Dec 2015, 10:45Hello kngozwana,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply15 Dec 2015, 10:45
Official
Hello kngozwana,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***