CN
Chantelle N
1 reviews | Active since Jun 2024
25 Sept 2024, 10:50
Freezing accounts without notification
Worst bank ever. Standard Bank froze our account because my husband’s ID is out of date. He travels for work and hasn’t had time to update it, with an appointment at Home Affairs on October 18. They freeze accounts without notifying us, which is unacceptable. They should communicate better, especially since we’re their clients. This is the second time this has happened in two months, and I’m not impressed at all. Standard Bank must let us know what they expect us to do.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
25 Sept 2024, 11:13Dear Chantelle,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Sept 2024, 11:13
Official
Dear Chantelle,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Kindest regards,
Standard Bank Hello Peter Team
***
CN
Chantelle N's updateReviewer Update
25 Sept 2024, 12:31I would appreciate it to resolve the issue, as soon as possible. We have been banking with Standard Bank for more than 20 years and to have an account frozen without notification is terrible service. We have a family crises and no funds. So please explain to us, How you can just freeze an account without notification not even a SMS or email. But let me tell you as soon as you are late on payments Standard Bank sends emails, SMS's and calls. SO not a happier client, very disappointed in our bank for this treatment.
CN
Chantelle N's update25 Sept 2024, 12:31
Reviewer Update
I would appreciate it to resolve the issue, as soon as possible. We have been banking with Standard Bank for more than 20 years and to have an account frozen without notification is terrible service. We have a family crises and no funds. So please explain to us, How you can just freeze an account without notification not even a SMS or email. But let me tell you as soon as you are late on payments Standard Bank sends emails, SMS's and calls. SO not a happier client, very disappointed in our bank for this treatment.
Standard Bank's replyOfficial
25 Sept 2024, 13:02Good day Chantelle.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Sept 2024, 13:02
Official
Good day Chantelle.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
CN
Chantelle N's updateReviewer Update
25 Sept 2024, 13:03Thank you much appreciated.
CN
Chantelle N's update25 Sept 2024, 13:03
Reviewer Update
Thank you much appreciated.