Freezing accounts but never notifies the account holder

<p>I went through my sms's and noticed a msg sent from SB that my account has been frozen due to outstanding FICA docs. You can imagine my frustrations when I saw it!!!</p> <p>Firslty, who sends a SMS!!! Where was my PHONE CALL or EMAIL notifying me that I must update these docs BEFORE the account gets frozen.</p> <p>and don't ask me to call your complaints office, they NEVER answer, how convenient!</p> <p> </p> <p>Just send me an email address I can send these FICA docs to and UN-FREEZE my account! I am not going into a branch, inconvenient is an understatment! </p>