Freeze accounts

My accounts just reflected zero when I went in on Internet banking. Phone to find out why and I'm told oh you have to go into a branch and FICA again. <br> But I just updated all my fica docs last year. <br> Sorry nothing can do have to go into branch and redo it. <br> Lots of people complaining. Apparently this is a mass thing they are doing. But the branches aren't geared up for this extra traffic and you have to wait forever. <br> Moving forward... Standing still more like. <br>