*****(Unjustified prolonged blocking of an acc)

It's been 4 month of try to get an acc for my daughter to be unblocked. I have supp**** standard Bank will relevant documents they asked to get my issue resolved and up to now the acc is still blocked we cant access the money in the acc. Every time I do the follow up I get told the issue it has been escalated further. I phoned ***** department several time promised to return the call and they don't bother updating us. l I'm very frustrated I find out that the acc was blocked because FNB client who happened to be my tenant then ****med someone else, they never render the paid service to their client which then reported my tenant to FNB as ***** , and that resulted to her FNB acc being blocked and my daughter acc with standard Bank being blocked too. I have given them proof to confirm that the money deposited into my daughter acc then was for rental since she was then my tenant. Definitely this not the bank to do business with, It can't take this long to resolve this issue. ZERO RATING...... VERY FRUSTRATED CUSTOMER