********** Transactions Not Marked as ********** 40 Minutes Later...

The service is just not good enough. Wrong information and no security questions asked to cancel my account. I have a transaction that I reported ********** last month. On the call, a Standard Bank employee told me they will reverse the transaction and I must notify them if it happens again as I did not want to cancel the card and be without it during the lockdown. I called this month this report the transaction and am now told that I can't do that. I have asked if the previous call was recorded, they said yes but I need to go into a branch to listen to it. This is great considering its lockdown. Anyway, I have now been able to cancel my credit card and they have not asked me a single security question, besides my ID and card number.