********** transactions - good service from ***** Department

On 15 March, 2 ********** transactions went through on my account in the early morning. It was 2 of the same amounts totaling a few thousand rand. I immediatly phoned the ***** department - luckily the telephone number is given with the sms sent to one's phone. The lady was very helpful and friendly. She said that the investigators would phone me back within 4 or 5 days with feedback as they first need to investigate these transactions. She also cancelled my debit card to stop any further transactions. They did phone me 4 days later and said they investigated and found someone used my debit card details online in the UK on a betting website. They will try and close the case by the latest the next day. The gentleman was also very friendly and helpful. The next day I received an sms to say that Standard Bank will refund the money in full which will reflect in my account within 2 working days. I was very relieved when I received a sms that the money was paid into my account this Saturday. Thank you for the prompt service and feedback as well as refunding the money to me.