SC
Sarasvathy C

1 reviews | Active since Mar 2012

16 Feb 2016, 10:35

********** TRANSACTIONS

CUSTOMERS OF STANDARD BANK NEED TO BE AWARE OF TRICKERY AND ***** BY STANDARD BANK. In 1999 or so i was ******* by being offered a \free\" accident cover-I was sceptical as i believed there were strings attached. Some time later, we were offered to increase the cover - I informed the consultant that I did NOT want to pay for cover. He advised me to think it over, fill the PAMPHLET in the meantime and when I decided I could then go back to my branch and accept.<br> I did NOT complete the PAMPHLET - I did NOT tick the 'yes' box. Standard bank went ahead and debited my credit card with DOUBLE THE AMOUNT since 1999. It was only when I CLOSED ALL my accounts that I discovered that they had been debiting my account for the accident cover!! They continued to debit my account AFTER I had CLOSED all my accounts on 27 February 2015!!! They opened a NEW credit card in my name - I have never signed for OR accepted any new card, they went ahead and had their attorney send a letter of demand! MANY CONSULTANTS AND EMPLOYEES OF STANDARD BANK ARE ARROGANT AND PLOUGH AHEAD EVEN THOUGH THEY KNOW THEY ARE IN THE WRONG. CUSTOMERS NEED TO EXAMINE ALL THEIR ACCOUNTS CAREFULLY - IN FACT CHANGE BANKS!"

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Replies (1)
Standard Bank
Standard Bank's reply16 Feb 2016, 14:51
Official
Hello schellan,

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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