********** transactions

Standard Bank will not reverse ********** transactions on a credit card belonging to my husband as the query is older than 60 days. We logged a query at the branch within 60 days and cancelled the card however they decided to transfer further ********** transactions by the same person onto the new card we were issued. It took about 2 months before we received a new card as they sent it to the wrong branch and conveniently never sent statements after insisting on proof of residence and updating of all personal details. When we finally received a statement they advised us it was too late and that it is not their responsibilty to issue statements, its the responsibilty of the owner of the card to request them, REALY!!!! if thats not passing the buck, then I dont know. We did everything that was asked of us, went in to the branch, filled in forms, cancelled the card, and yet its our fault???