1 reviews | Active since Feb 2011

06 Apr 2017, 20:32

********** transactions 25 March - Still no feedback

<p>25 March - 2 x ********** transaction were made on my credit card. I was contacted and the card stopped. I was told I would be contacted in 3 - 6 working days. </p> <p>30 & 31 March - after I made numerous phone calls and over an hour on hold, I still have no answers </p> <p>3 April - emailed their CRC via email. I still haven't been contacted by an investigator </p> <p>4 April - received a reply asking on more info (although all my details were on the request!) </p> <p>6 April - no reply or contact made with me.</p> <p> </p> <p>WHAT IS GOING ON! </p> <p>I need to know what is happening with my money </p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply10 Apr 2017, 11:18
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply11 Apr 2017, 14:31
Official

Thank you for allowing us the opportunity to look into your matter.

Please note your account was credited accordingly.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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