********** Transaction on my Account

I've had my standard bank account for about 5 years now and I am extremely disappointed with the response that I received to my recent dispute. On the 12th of February ,someone hacked into my account and did two transactions, one of which was a transfer of R5000 to Tyme Bank and R5000 Instant money transfer to a cellphone number that is not known to me.

I have disputed this matter multiple times with Standard bank and their response is always the same that the transaction was done from my device and that they cannot refund my money.

It is clear that these transactions are ********** and yet they are making it seem as though i am the one who did this transfer and are refusing to assist me further.

This is absolutely pathetic service and I wish to close my account and bank elsewhere if this is the kind of customer service that they are providing