BH
Bruce H

1 reviews | Active since Mar 2009

12 Jul 2016, 19:11

********** transaction in Beijing, had Standard Bank stopping my card without informing me

<p>I was sms'd by Standard Bank in 28/6/16 to query 3 transactions on my cheque card. I rep**** that they weren't. Received another sms to say they will call me shortly to speak to a ***** consultant. Nobody called. On the 30/6/16 received a sms to call ***** unit confirm transaction for R100 was valid. I went shopping and found that my cheque card was declining all transactions. Found out that Std Bnk had stopped my card without contacting me. I was told anew card had to be issued and would take 4 to 5 working days. I told them I needed the card immediately. I asked for a manager of ***** to contact me, no such luck. The card was delivered and I had the card "validated" at a branch. Tried to use the card last Friday and it was declined. Obviously not set up correctly. </p>

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Replies (1)
Standard Bank
Standard Bank's reply13 Jul 2016, 09:29
Official

Good day Bruce

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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