********** transaction ignored

I called Standard ban k after receiving an sms of R102 purchase at Axxess from my credit card.I called standard bank , agent who received my call listened to me and transferred me to ********** division.The guy who received that call never helped.He instead did not listen to me.He transferred me back wasting my time.I want my money back in my account.If he does not want to help he should leave that bank.

********** 885181 ID number

Message recieved rfeceived "Standard Bank:R102 purchased from *** at Axxess DSL.Avl bal R-79.50 2018-01-01 Query? ********** 107"