LA
LEE A
1 reviews | Active since Sept 2022
20 Sept 2022, 15:33
********** transaction
I am very disappointed in the service of standard bank. I reported that someone did a transaction on my account without my knowledge. Reported last week and Monday was told it would be resolved within 7 days no prevail My card is on hold i cant do anything and when I call have to hold on to for more than an hour everyday but they say someone will get back to you within 10 min , it is very frustrating that you get no joy can someone please contact me ***.
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Replies (2)LA
LEE A's updateReviewer Update
20 Sept 2022, 15:40at least call the client and give an update of what is happening it indicates poor service you want the person as a client but when things like this happens you get poor service and you are left in the dark
LA
LEE A's update20 Sept 2022, 15:40
Reviewer Update
at least call the client and give an update of what is happening it indicates poor service you want the person as a client but when things like this happens you get poor service and you are left in the dark
Standard Bank's replyOfficial
20 Sept 2022, 15:45Good day Lee
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We will follow up with our team and we will get back to you.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We will follow up with our team and we will get back to you.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply20 Sept 2022, 15:45
Official
Good day Lee
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We will follow up with our team and we will get back to you.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We will follow up with our team and we will get back to you.
Kind regards
Standard Bank Help Centre
***