********** Transaction

I picked up a R9000 ********** transaction sms on Thursday 28th September, i called the call center and logged it immediately, the bank cancelled my cheque card. I called a few times to inquire what would happen to my debit orders that go off on the 1st of October, but I got no response, so i funded my bank account with an additional R9000 so my debit orders won't bounce. I've been calling the bank daily for updates, they said it takes 5 business days to investigate it. today I get an sms from standard Bank stating my cheque is over drawn, so i called the bank and spoke to a lady in the ***** department and she mentioned that they have to see if the claims department will pay my money bank she put me through claims which i waited on the call for 20 minutes, and finally gave up. My money still has not been returned to me and my account is overdrawn, I could swear I am being treated like a ******** even though I've banked with them from 2002, terrible service