MR
Mike R
1 reviews | Active since Apr 2011
11 Nov 2021, 09:39
********** theft.
My Carer banks with Standard Bank. A North American company drew lots of money from her account and raised a debit order on the account without her permission or knowledge. The matter was reported to SB ***** department and her account number was changed. No money was refunded. Now the process is repeating and payments are being made from any account that has funds and if she has none her credit card account is being debited. This matter has been raised with Standard Bank many times and nothing has been done.
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Replies (2)
Standard Bank's replyOfficial
11 Nov 2021, 11:20Dear Mike R
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply11 Nov 2021, 11:20
Official
Dear Mike R
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Standard Bank's replyOfficial
12 Nov 2021, 10:23Dear M Read
Thank you for allowing us the opportunity to look into your matter. An email response has been sent to you today. Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter. An email response has been sent to you today. Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's reply12 Nov 2021, 10:23
Official
Dear M Read
Thank you for allowing us the opportunity to look into your matter. An email response has been sent to you today. Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter. An email response has been sent to you today. Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA