********** Purchases

********** purchases were picked up by the bank in my account on 16/05/15. My account was suspended pending the investigation. I have not had access to my funds at all. I was alerted by SMS that a new card was ready for me to collect at Thibault Square. After waiting in a queue (during my working hours) for over 30 minutes, I was told that my card has been sent to Salt River branch! A branch that I am not associated with at all! The ***** department kept me on hold for 45 minutes only for the call to be dropped. This is the most pathetic bank in the world. I can't believe how long they have taken to not sort this out and left me with no access to any funds.