1 reviews | Active since Mar 2016
********** practice
A client of mine paid money in my standard band account by mistake and alerted me to reverse it back to them. I asked why can't they do it themselves but apparently I had to do it with my bank and sign some papers which I did.<br> <br> A lady at standard bank legal called me that my account was already in areas which I was aware and had been to the bank 2 months before to make arrangements to tel them know that it will be sorted since business is a bit slow. The consultant who was a male during my visit- never made a note on the system.<br> <br> So I'm told that I must owe the company that made a mistake payment into my account because standard bank feels that they have been paid what was in areas on my account.<br> <br> The company send them an email but still I was called that they can only reverse the balance after they deducted the areas.<br> <br> I thought my business account was between mr and standard bank, but clearly my bank does what they want with what I thought was an agreement that I bank with them and they look after me and my clients- but now they are destroying the very relationship that is to keep my account active by robing them of their money's. I am so unhappy want to never bank with them.
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Best regards,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
