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Ntshadi N
1 reviews | Active since Oct 2018
10 Dec 2019, 09:53
********** opening of cheque account
On Dec 5, 2019, I got a call from one of then consultants offering me a concession on my home loan if I move my debit order from my current bank to Standard Bank. She advised that I would need to open a Standard Bank account for this. I requested she send me all the documents which I will review and if happy sign and have the account open. Yesterday I received an sms stating that my card has been delivered to the branch. I never signed any documents giving consent for this account. An account was opened **********ly on my behalf. Can I have assistance with how this should be handled.
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Standard Bank's replyOfficial
11 Dec 2019, 05:26Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply11 Dec 2019, 05:26
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
**********
***********
Standard Bank's replyOfficial
24 Dec 2019, 14:20Dear Ntshadi Ndlovu
Thank you once again for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Thank you once again for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply24 Dec 2019, 14:20
Official
Dear Ntshadi Ndlovu
Thank you once again for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Thank you once again for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***