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Theresa P

1 reviews | Active since Jun 2012

26 Jun 2019, 15:50

********** Monthly deductions

Been with Standard bank for 30 years. Suddenly they start to deduct money from my account. I queried this and the amount was refunded. Then they started to deducting again, on a monthly basis! Again I called to query. Apparently it’s for monthly statements which I did not request for. In this day and age when you can check everything online or on the app why would I need monthly statements?

This is *****. They deduct money like sneaky ******! I’ve called 3-4 times. No one can help me. My only option is to close my accounts! Beware people, keep and eye on your back account as money just disappears with Standard bank.

I am currently at the Cresta Branch in a long queue to close my accounts. Only 4 enquiries /service consultants out of 7 working. Extremely bad service.

0
Replies (3)
Standard Bank
Standard Bank's reply26 Jun 2019, 15:51
Official
Dear Theresa 
 Thank you for posting a comment.
  
 One of our consultants will be in contact with you as soon as possible.
  
 Regards,
 Complaint Resolution Centre
 ***
Standard Bank
Standard Bank's reply02 Jul 2019, 09:50
Official
Dear Theresa 

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***
TP
Theresa P's update24 Feb 2026, 14:59
Reviewer Update
It is 2026, Standard Bank has started with this nonsense again. They are charging me again for statements that I have not requested. I have personally been into the branch and spoken with team Lead Johan J.De Witt. No one on the phone or in branch can help me. This feels like ***** within the institute itself. Check your bank accounts and beware of the *****ulent fees they are charging.