********** loan enquiry

Evening

I recently found a SBSA loan2 credit enquiry against my profile on my clear score app without my consent .Is this not *******? I am extremely infuriated because this will lower my credit score drastically, my credit score was above average and I was planning on buying a house but because of this problem I cannot anymore. Please remove this enquiry from my report. I've been banking with standard bank for years and haven't experienced any ********** activities. Is this the services you provide now?.Please fix this matter asap ,remove this enquiry before further legal action

Thank you Thank you.