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roan T

1 reviews | Active since Dec 2013

22 Aug 2021, 15:35

********** INTERNAL TRANSFER - SELF HELP

SARS deposited to my account 18/08 - all available funds were internally transferred out to an overseas account 19/08 but to what looks like a Std bank account - no clarity as yet - REPORTED TO ***** hotline, who referred me to international dept - who only work weekdays till 4-30! REALLY POOR SERVICE ! I'm not a ***** investigator, or a forensic auditor employed standard bank. Do we now investigate our own ******ies? No notification was sent to my phone when it was transferred and it was an internal transfer, yet NO ONE YET KNOWS THERE'S A PROBLEM, my account is on hold, I'm overdrawn by 100 rand due to transfer fees, I will have to directly pay my bond, insurance etc from my business account - NOT A STANDARD BANK ACCOUNT - I understand ***** happens and can be rectified but I am aggrieved that I need to follow up with this case - I had to confirm SARS had not reversed the money, I have to contact international banking, (on monday morning) NONE OF THIS IS MY JOB BUT IT IS MY PROBLEM !

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Replies (1)
Standard Bank
Standard Bank's reply23 Aug 2021, 02:42
Official
 Hello  Roan Theologo 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support.  Kind regards

Complaint Resolution Centre
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