********** experience at Standard bank

Good morning

This communique serves to inform you that my fiancee opened an investment account with standard bank this year and between the 19 & 20 September 2018 he visited the bank to make another card to be able to have access to the money he had saved. He managed to do that but there was some *****ulence that took place. There was a credit card that was given to him which he had no interest in using. When I went to research on how I can start using the credit card I found out that it was already used. When I informed my fiancee he was very surprised because he never gave consent for the credit card to be open. When he visited the branch they told him that the credit card was linked to the gold card, to our surprise the money that he had initially saved which was R15000 vanished without a trace. The branch manager is being very reluctant to initiate an investigation, they keep telling him the lady who helped him is on leave but expect him to pay for something that was done without following proper procedures. According to my knowledge no credit will be given without checking an individual's credit background in this case it was done and the bank teller was never open on what my fiancee was signing. He signed documents knowing they are for the Gold card he went to change. This is a ********** experience I have ever experienced and need urgent assistance before this whole matter gets out of hand. Ms Kgomotso Kobue