DB
Dean B

1 reviews | Active since Nov 2018

13 Nov 2018, 17:30

********** debits, does Standard Bank want a solution

Not sure where to start , for the past 4 or 5 years I have been dealing with ********** debit orders on my Standard Bank cheque card, but this year it has escalated to 2 or 3 debits every month from different companies, i get notified of these debits (eg) SHESHA lodged a R 99.99 debit order for date 181119 on your acc. but if I ask Standard Bank to block the debit i get charged about R60 or R70 for them to stop the debit, meaning i spend R70 to stop R90 from going through, that is option 1, option 2 : i let the debit go through then call for it to be reversed, remember i must make funds available for these debits i did not approve of or Standard Bank will charge me R146 for each debit not paid, R146 for not paying a ********** debit of R99 multiple by 2 debits= R292 that standard bank will PROFIT from my misfortune. I got fed up from their agents lack of apathy and requested complaint department , agent Buitumelo Somoro says it's not Standard Bank it's PASA that approves these debits, so I must go to the police station open a case and make affidavit and call them again so they can escalate it to PASA, She says it's free to escalate it but the previous agent told me it's a service with a charge of +-R240 , not sure who to believe. my problem is this happens every month and it always different names of companies, so every month i have to visit the police, wow, i mean how difficult is it to call me or message me to get my authorization for every new debit , they call you when a person changes your cheque, my realisation is that Standard Bank is PROFITING too much from this so it doesn't serve their interest stopping this *****, because there are millions of people going through this and Standard Bank and all other banks are making serious PROFITS from this, I feel all these banks must sit with PASA and get an immediate and lasting solution to this blatant abuse then my faith and trust will be restored on Standard Bank, because right now i actually feel they are in on it or deliberately delaying the solution, which makes them just as ******* as the perpetrators. Is there any advice that doesn't involve money, I'm already being charged left right and centre by Standard Bank , I just can't give them any more, since the last agent didn't give me a reference, I'll use her name as ref.

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Replies (3)
Standard Bank
Standard Bank's reply14 Nov 2018, 11:19
Official
 Dear  Dean
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply14 Nov 2018, 14:16
Official
Dear  Dean Baloyi 

Thank you once again for posting your comments.

I refer to our telephonic conversation and can confirm that the process was explained to you to assist with this matter.

Kind regards

Boitumelo Somoro
Complaint Resolution Centre
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DB
Dean B's update14 Nov 2018, 15:41
Reviewer Update
Thank you for your response, the problem is explaining the process doesn't solve my problem , tomorrow 15-11-2018 2 two debits from Shesha and Dre for R99.99 and R99 respectively will be deducted from my account Standard Bank will not stop them unless i agree to your service charges , Standard Bank want to charge me for ********** deductions that they authorized not me, I do not want the explanation, I want this to be stopped by Standard Bank without charging me