DM
Dineo M
1 reviews | Active since Mar 2015
02 Feb 2019, 11:47
********** debits
My account was incorrectly Debited by a company called Smart without my permission, I called Standard bank to. Report this and they said the money will be reversed, got an SMS that query was resolved but the money is still not in. Calling the contact center is just a waste of time cause you hold the line for 15 minutes and when you are eventually answered they say they will escalate the matter. I have banked with this bank for 17 years but I guess it is time to let go...
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Standard Bank's replyOfficial
03 Feb 2019, 04:47 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Clint Chetty Complaint Resolution Centre
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Standard Bank's reply03 Feb 2019, 04:47
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Clint Chetty Complaint Resolution Centre
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*** (fax)
***
***
*** (fax)
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