********** DEBIT ORDERS!!! PATHETIC SERVICE!!!!

I had a ********** debit order go off my account and called the bank to reverse the debit order, asked to be transferred to the relevant department to lay a complaint about the ********** DEBIT ORDER , was taken from department to department without anyone knowing what they are doing or where to take me. I held on the phone for 30 min with my airtime to complain about a ********** DEBIT ORDER that standard bank should have picked up because there is complaints about ROYALMARK on HELLOPETER AND GOOGLE!!!! WHAT BAD CUSTOMER SERVICE IS THIS? YOU GUYS ARE NOT CUSTOMER CETRIC, YOU FAILED ME DISMALLY, BEEN A LOYAL CUSTOMER FOR 11 YEARS AND THIS IS WHAT I GET??????????????? PATHETIC!!!!!!!