KR
Kamil R

1 reviews | Active since Mar 2012

02 Jul 2018, 07:52

********** debit orders

Standard bank has allowed unauthorised debit orders on my account. Since march this year i have 4 debit orders going off every month between 45 and 199. It is quite scary actually that they allow this. I move my money out of my account because of this and standard bank then charges me R145 for a R99 debit order. I want the RD fees refunded for those 4 debit orders since march.

0
Replies (3)
Standard Bank
Standard Bank's reply02 Jul 2018, 09:52
Official

Dear Kamil

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Best regards,

KR
Kamil R's update03 Jul 2018, 12:47
Reviewer Update
Please may i have an update on this there has been another debit order gone off that i have no knowledge off since this complaint was laid
Standard Bank
Standard Bank's reply06 Jul 2018, 15:24
Official


Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 6th of July 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

***

***

Best regards,