KN
Khanyisa N

1 reviews | Active since Jun 2010

31 Oct 2017, 08:57

********** Debit Orders

I have an unauthorised debit orders that are going off my Standard Bank account. The first debit order was on the 30th of September from Sagewise for R99. The second one is on the 31st of October 2017 from GR Life for R99.99. I did not authorise these debit orders, and I can't keep on contacting Standard Bank every single month to reverse debit orders that I know nothing about. I phoned your ***** department today (31st of October) to report this and I was told they don't deal with such incidents as it is not card related, to me this is still ***** because I did not authorise these debit orders.

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Replies (2)
Standard Bank
Standard Bank's reply31 Oct 2017, 11:33
Official

Dear Khanyisa

Thank you for posting your comments.

The matter is receiving attention and we will be in contact with you shortly.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Standard Bank
Standard Bank's reply31 Oct 2017, 14:09
Official

Dear Khanyisa

Thank you for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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