********** debit order, no solution

Item: Standard Bank
Rating: 2
Author: Nazia M

Only rating 2 stars because of polite staff. ********** debit order going through my account and only thing I've been told is that reversal is free and they can give me the company details who obviously don't answer their phones. What about my time and airtime? The company just debits again in the middle of the month 2 days after a reversal. Pathetic that there is no ********** department to deal with this and issues are not taken further. Closing my account in a few days.

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Replies (1)

Standard Bank's replyOfficial

14 Dec 2018, 16:10

Dear ****a M
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
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Standard Bank's reply14 Dec 2018, 16:10

Official