********** Debit Order

Item: Standard Bank
Rating: 1
Author: Eugene M

Discovered 3 months ago that the following debit order was being deducted from my account:

15 Oct ALLAGESLIFE***R 99.99

I will never sign a debit order for the 15th of the month as I get paid on the 25th of the month. Looked up the company and it is for a funeral policy. Asked Standard Bank to stop it, but they say that can't. Who then is responsible for activating this Debit Order. I certainly did not sign such a Debit Order. Told I need to speak to the company involved. Their Pretoria number is non-existent. The Mahikeng number is answered, but they need to contact Pretoria. How now Standard Bank? You are solely responsible for all my account details. Either stop this debit order or I will have to go to the Ombudsman as I was never notified about this. You have reversed the last 2 payments. But I do not believe that I should be responsible to check my account for a ********** Debit Order.

Helpful (0)

Replies (2)

Eugene M's updateReviewer Update

15 Oct 2019, 14:56

All Ages Life have come back to me and informed me that they had no idea idea of this Debit Order and will issue a cancellation immediately. Still want to know how this was allowed to proceed.

Eugene M's update15 Oct 2019, 14:56

Reviewer Update

All Ages Life have come back to me and informed me that they had no idea idea of this Debit Order and will issue a cancellation immediately. Still want to know how this was allowed to proceed.

Standard Bank's replyOfficial

15 Oct 2019, 19:32

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Sandisiwe Gawulana

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply15 Oct 2019, 19:32

Official