********** Debit Order

My account with Standard Bank was debited on 26th Oct 2017 for an amount of R59 with ref STOK VH and when i called standard bank call centre they gave me a company name as South African Payment Exchange ********** 750 but every time i call there's no answer. Can Standard Bank look into this please. I believe the bank charges i pay every month on my account is to assist me in times like this, yet Standard Bank seem not bothered. What is with all your security hype to your clients when it comes to banking with you when you can not have the decency of verifying debit orders with your clients before you run them. Worst still i'm not the first one to experience this. Please Standard Bank do something honourable and ethical other than chasing profits only by collecting debit order charge fees even when these debit orders are **********. When will this stop please?! for crying out loud. Surely there has to be a mechanism with which suspecting transactions like these need not authorized. Or should i conclude that this is just another medium where you are manufacturing and siphoning easy and bogus profits from your clients, hey Standard Bank? Do something man! Or else...