********** DEBIT FROM MY ACCOUNT

I have a debit going off my a credit **********ly of R60 every second day which I picked up this month. I called Std Bank and you advised me that these debits cannot be reversed and I will need a new bank cars at the cost of R150. WHY should yoi customer pay for a new card and how is it that you cannot reverse all my debits for this UK company that has been deducting. I have been a loyaly customer to you for 17 years now and I require urgent assistance. If you cannot help me then I certainly think it's time to change because you have lost your standards. I await a response from you regarding this matter.