********** charges

I have a ***** case open with your bank since Monday 27 January 2020, you alerted me to suspicious "paypal transactions".

All went well that the case was opened and I was updated via sms twice during the course of the week. No further calls from you to update me. Nearly R5000 taken from my account. Upon speaking to other people I find that this same thing happened to 2 other standard bank account holders recently.

I tried calling yesterday and held on the line for nearly an hour till i had enough and posted to your Facebook page, I immediately received a response and provided all my details, was promised a call "shortly". I

Ref ***

Initial ref - ***

I want my money refunded and my card replaced free of charge as this is a standard bank breach! Absolutely pathetic lack of service