1 reviews | Active since Jan 2017
********** Case
<p>My card was cloned and case opened. Standard Bank informed me when they do investigation they will see on the ATM Cameras who did the withdrawals.</p> <p> </p> <p>Standard Bank contaced me now to inform me that the original card with the pin was used. This is very upsetting since the card was with me when the withdrawals was done? </p> <p> </p> <p>There was more than R 3000 used and withdrawed out of my account. Standard Bank is now closing the cased as a dispute arrised with the original card being used with the pin.</p> <p> </p> <p>I requested video footage as it was stated to me that it will be done during the investigation. Which Standard Bank is now refusing. I need to go to the police and open a case before they can do that.</p> <p> </p> <p>I am very disappointed! Standard Bank are also not going to reinburse me the money according to them the case is closed!</p> <p> </p> <p>I will make a case at the police and I will sue Standard Bank for giving me incorrect information and for not being able to supply me with the video footage. Which is my right to see without a polise case!</p>
Good day Vanessa Van Rooyen
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Vanessa Van Rooyen
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Vanessa Van Rooyen
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Vanessa Van Rooyen
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 27 January 2017.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 27 January 2017.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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