********** Card Transanctions know one taking responsibility in handleing disputes passing the buck between 5 persons

To whom it may concern

What a bunch of clowns you are you can’t even read the rest of the email below ,your ***** division contacted me with regards to a transaction that took place on the 29th September ,for your convenience as you don’t have the common sense to read this email thoroughly I will copy and paste again as below :

From: ********** Sent: Tue Oct 03 17:20:44 SAST 2017 To: ********** Subject: Re ********** Transactions Mr R S Donaldson Card No ********** ********** 14 Gold Credit Card To whom it may concern

Please note that I received an sms and call from your ***** department on Friday 29th September to confirm a suspicious credit card transaction ,I immediately informed them that I knew nothing of this transaction and the card was physically in my wallet and has never left my side ,they informed me that they will cancel my card and have a new one sent to me .

Also I should inform the bank when collecting my card that I would like statements from May to current date to dispute other transactions that have taken place ,this I duly did, the bank informed me that I would have to pay R 210.00 per dispute ,this I immediately refused to do ,as I know nothing of these transactions.

I have not authorised or received any goods of any nature with regards to online purchases ,what also doesn’t make any sense is that I get sms notifications when any transactions are done on my card ,which obviously I would have disputed immediately when they were done ,I did not receive any notification of any nature with regards to these transactions ,the only notification I got was the one on the 29th September please can you explain this to me .

Please see attached spreadsheet showing all transactions ,I request that these be reversed immediately, as mentioned again I have not engaged, received or authorised any goods of any nature with regards to online purchases.

Kind regards

Raymond Donaldson P O Box 11775 Marine Parade 4056 Tel +27 ********** 31

I will know post a review on Hellopeter and get the ombudsman involved with regards to settling this, I have been debited R 6210.56 in total with regards to these transactions , I want this reversed as I received no sms from the bank with regards to these transactions ,if I had I would have immediately disputed them ,the only sms I received was on 29th September ,your clowns in the circus are the following 5 persons that did nothing to assist me with these transactions :

Simphiwe Mtolo Customer Contact Centre E-mail Unit Khosi Mohoto Customer Contact Centre E-mail Unit Feraaz Khan Customer Contact Centre E-mail Unit Bonginkosi Makhathini Leareil Scott

Yours in disgust Raymond Donaldson