********** Card Payment

In September I logged a complain about an unauthorized Card Payment that went of my account from Rain, I was told by a consultant that they would need to stop my card and reapply for a new card which I was fine with as I understood that the payment went of with my card number, I was told that it would take 7 days for a replacement card and that I will receive confirmation to pick it up from the branch I requested. It's been 2 months I have not received my card up until now the complaint has not been resolved and I have not received my money back that was taken off my account. There has been no communication with the bank and no one has had the decency to even call me to keep me updated.

Its now the 2nd month that I have received my salary which I had to move out of my account just so that I can have access to my funds I have been inconvenienced and still to date have not received anything from the bank. It is really sad to know that a bank where our money is supposed to be safe treats their customers in this manner. It goes to show that anyone can do ***** on your bank account and take out money and the bank will do nothing about it I am really considering changing my bank account to someone else as STD bank has really provided poor service and there is no point in banking with a bank that doesn't even give you your card how do I use an account where every month I have to move my funds which means there is no point anymore.