LDCJ
Lasalle De Carvalho Jeronimo

1 reviews | Active since Oct 2011

01 Oct 2018, 07:34

********** bizlaunch account with my address

the bank has for the second time, even after raising a complaint about it, sent me a letter of a bizlaunch account bearing my address.

I made multiple calls to their call centre and no conclusive answer was given as to why my address is on an account which I have not opened.

I see it as ********** because I have not app**** for this account ever with this bank or any other bank. there is no decent response and recognizing that the bank is wrong.

0
Replies (1)
Standard Bank
Standard Bank's reply01 Oct 2018, 10:14
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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