JK
James K
1 reviews | Active since Apr 2022
19 Apr 2022, 11:33
********** Bank that want to see people suffer.
I went under debt review and last year September settled my 3 accounts and got confirmation of settlement.
A few months later, to my surprise I was handed over to lawyers for outstanding amounts on my credit card which now are at over R12,000.
Never did I give permission for my credit card to be re-activated and now I don’t understand how I can be owing on it.
Absolutely ridiculous
Definitely a bank that wants to see people suffer and in debt.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
20 Apr 2022, 14:05Hi James.
Thank you for raising your concerns with us.
We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards.
Our team will be in touch with further feedback.
Kind regards.
Standard Bank Help Centre
***
Standard Bank's reply20 Apr 2022, 14:05
Official
Hi James.
Thank you for raising your concerns with us.
We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards.
Our team will be in touch with further feedback.
Kind regards.
Standard Bank Help Centre
***
JK
James K's updateReviewer Update
16 Jul 2022, 15:02And 3 months later, I am still in the same boat and still being harassed by Standard Bank and MBD after numerous emails and phone calls.
My sentiments remain the same
My sentiments remain the same
JK
James K's update16 Jul 2022, 15:02
Reviewer Update
And 3 months later, I am still in the same boat and still being harassed by Standard Bank and MBD after numerous emails and phone calls.
My sentiments remain the same
My sentiments remain the same
Standard Bank's replyOfficial
16 Jul 2022, 15:13Good Day James
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply16 Jul 2022, 15:13
Official
Good Day James
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
JK
James K's updateReviewer Update
16 Jul 2022, 15:15Thank you for the automated response, really helps so much!
JK
James K's update16 Jul 2022, 15:15
Reviewer Update
Thank you for the automated response, really helps so much!
Standard Bank's replyOfficial
16 Jul 2022, 16:39Hello James
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply16 Jul 2022, 16:39
Official
Hello James
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
JK
James K's updateReviewer Update
17 Aug 2022, 21:48Another month gone by and still no change.
Still MBD saying I owe money when I don’t.
Waiting for the automated response from standard bank in reply now…3…2….1
Still MBD saying I owe money when I don’t.
Waiting for the automated response from standard bank in reply now…3…2….1
JK
James K's update17 Aug 2022, 21:48
Reviewer Update
Another month gone by and still no change.
Still MBD saying I owe money when I don’t.
Waiting for the automated response from standard bank in reply now…3…2….1
Still MBD saying I owe money when I don’t.
Waiting for the automated response from standard bank in reply now…3…2….1
Standard Bank's replyOfficial
18 Aug 2022, 08:37Hi James
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Aug 2022, 08:37
Official
Hi James
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team