********** BANK ACTIVITY

I did a transfer (1st Jan)from my other account to the other using this banks’s app. At the end it gave me an error and an unsuccessful message. On the 2nd I noticed that this transaction shows as successful on the account that I was transferring from but it does not show on the other one. I phoned Standard bank who failed to assist me after speaking to almost 5 consultants. According to the ***** department,they were just supposed to reverse this money but they failed to do that. I’m now sitting here with no money because of this useless bank and they don’t seem to be assisting me in any way. I’m so disappointed,hurt & angry by this act and feel by this bank contributes to bank *****.Standard bank,kindly return my money because I’m not gonna leave this here.