********** and ******* deduction from new account

I just opened a Student achiver account for my son Riov Ramdhaney 2 weeks ago. The lady that assisted was fantastic but the only FAIS approved person on duty and had other customers waiting so she handed me over to the available cashiers to finalise the paperwork at service desk. I insisted on hidden cost information and reason for credit card but was told there was no additional costs as it would help when he needed to travel overseas and use card.. the main reason for the account was to pay small amount like uber from school and buy lunch from take aways. I was shocked to see that my sons account was debited with R403.51 for express delivery of credit card.this is something that was never requested for and I demand a refund to his account. This is a very bad start of your services to the future client that will be contributing to paying the salaries to people working in the bank. I have decided not to post on social media and other platforms but allow you opportunity to rectify this mishap done but people at your branch and reverse this cost. Bear in mind that we opened the cheapest fee account of under R10 a month so why on earth would I be foolish enough to pay R403 to a get a credit card delivered express which I have not picked up as we don't need it anyway and could have waited for 2 months before it arrived cost free as promised. I asked my son to inform me once he sees the payment reversal or refund. I await your urgent reply or I will be taking up with other social media platforms,banking ombudsman and legal services..Very unhappy old and brand new customers....