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EI
Elijah I

1 reviews | Active since Nov 2017

14 Feb 2020, 17:13

********** activity. Standard Bank employee *****?

Had a ********** card transaction on Sunday. My card was blocked. The Wednesday after, I had a second ********** transaction on a card not used for 3-4 years and should have been disabled. The old card physically doesn't exist and it's details are only on standard bank systems. The situation points to ***** by a standard bank employee targeting my account. 5 days have passed but no response and no refund. ******** activity has infiltrated your company, Standard bank. How will you answer to this ?

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Replies (4)
Standard Bank
Standard Bank's reply15 Feb 2020, 05:48
Official
 
Hello Elijah
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 *** Elijah
EI
Elijah I's update17 Feb 2020, 19:40
Reviewer Update
Hello

I am still waiting for feedback and reversal of the money. No email or call received up to now.
EI
Elijah I's update19 Feb 2020, 20:14
Reviewer Update
And still waiting for a reply and refund
Standard Bank
Standard Bank's reply25 Feb 2020, 12:48
Official
Hello Elijah

Kindly note the matter has been resolved and feedback has been provided.

Kind regards

Complaint Resolution Centre
Contact ***