ZO
Zanele O

1 reviews | Active since Nov 2017

16 Aug 2019, 10:27

********** activity is not acceptable

We are an organization called Amanina Zintsika housing project we use Standard Banks service. We just discovered that our account has been have in and our funds and transactions are know to the public. We reported the case of ***** four weeks ago at Standard Bank. Two weeks down the line nothing was done, we then called and went to them having done our own investigation towards the case but still no feedback as the perpetrator has still access to our account. My dismay in all this they are not even trying to prevent this from continuing.

This is one of the reasons of high ********** activities in these Banks because they don't take clients claims seriously.

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Replies (2)
Standard Bank
Standard Bank's reply16 Aug 2019, 13:28
Official
Good day Zanele

Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty. 
 
Kind regards
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply13 Sept 2019, 08:58
Official
Dear Zanele Oliphant

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter is being attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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