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I was at the Tokai branch to find out about my bank account that had been giving me problems, declining multiple times at every till point. I contacted the bank and was referred to one of the consultants who seemed very uninterested in assisting me,whereas I expected to receive good customer service. Never the less, I was then told that my card has been blocked, which I never knew because I was not even informed by the bank itself.

I was informed that an online purchase almost went off my bank account, luckily it was unsuccessful, and thereafter I was told to apply for a temporary card but I'd have to pay for it.

I don't understand why I had to pay for a temp card, as well as for my new card when it arrives. Personally it is not my fault that my card has been blocked, I am very disappointed that the bank did not contact me sooner , as well as inform me about the situation. I am the customer, and as the customer I need to know that my bank account is safe and secured, as I put my full trust in you.