********** Activity

In 2020 I noticed some suspect activity on my new Standard Bank Mymo account. I went in to their Canal Walk branch to report this and enquire about what exactly is going on. The staff member on duty checked and told me that the money disappearing from my account was taken by an international company and they were taking money on a monthly basis, like a debit order. I was advised to report it to the branch where I have my account, which I did. The supervisor on duty told me that they are going to investigate and if they find that it was negligence on my side I will not get the money back but if it was *****, they will refund the money to me. I have to say this made me upset. People make online purchases on a daily basis. And they need to use their personal details to do so. So in my opinion there is no way I can be held accountable for trying to buy something online. More importantly, when the banks gives another entity access to your money (as with a debit order) shouldn't they have proof that you gave permission for it? I has been more than a year since the I have had absolutely no feedback from Standard Bank. I have been to the bank countless times, spent hours sitting at their self service counter, holding for a operator to answer the call. I am really disappointed with the poor service.