********** ACTIVITIES-STANDARD BANK

I write this with utter disappointment after a ***** incident occurred on my account. Funds were **********ly withdrawn from my account and when i went into the app the same maximum amount was withdrawn for two days consecutively. Prior to the withdrawals being made a 90-days statement was requested and based on the app there was a financial implication to this yet I did not receive any notification. Further to the above I also did not receive any notification when the first withdrawal was made. This is of concern to me cause the reason for having SMS notifications is that its serves as a control on my end. The feedback received from standard bank when I was reporting the ***** case was that one needs to go into the app daily which does not make sense to me especially when I did not make any transaction for the day and my primary control is SMS alerts. I still have not received any feedback from Standard bank even with the multiple follow ups. If this is the level of service received by a prestige banker, I can't imagine the level of service received by other normal customers. I get that the people performing these ***** are normally ahead but the none reply by Standard Bank is the banks internal processes. I am grossly disappointed with the service, internal protocols and bitterly disgusted at their handling and mitigation of Risk and ***** related issues. I wonder if they have ever solved any of the cases for any client at all. I believe the whole essence of having a bank account is to keep our funds, savings and investments safe while we are at peace that we have committed a piece of our livelihood that we worked so hard for in their hands.